Shipping policy
Every Zairela Studio gift is made to order, so your item is produced especially for you before it ships. This policy explains how that works.
FREE SHIPPING WITHIN THE UNITED STATES
All orders shipped to an address in the United States ship free. There is no minimum order value and no code is needed — the free shipping option appears automatically at checkout.
WHERE WE SHIP FROM
Our production partners are based in the United States. Orders delivered within the US travel a domestic route with no customs involved.
PRODUCTION TIME
Personalized items are printed, engraved or assembled after you place your order. Production takes 2–5 business days depending on the product. You will receive a tracking email as soon as your order leaves our production partner.
DELIVERY ESTIMATES
Delivery times below are counted from the end of production, not from the date you order.
- United States: 3–7 business days
- Canada: 7–14 business days
- Rest of the world: 10–21 business days
All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our control.
INTERNATIONAL SHIPPING
We ship worldwide. Shipping costs for destinations outside the United States are calculated at checkout based on your delivery address and the items in your cart.
Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in your order total and are the responsibility of the recipient. We cannot predict these charges, and we cannot reimburse them. If a parcel is refused or returned because import charges were not paid, we are unable to offer a refund on personalized items.
TRACKING
You will receive a tracking link by email once your order ships. If you have not received it, please check your spam folder. If you still cannot find it, email zairelastudio@gmail.com with your order number.
INCORRECT OR INCOMPLETE ADDRESSES
Please check your delivery address carefully at checkout. We can usually correct an address before production is complete — contact us as soon as possible at zairelastudio@gmail.com. Once an order has shipped we cannot reroute it. We are not responsible for orders delivered to an address entered incorrectly at checkout.
LOST OR DAMAGED PARCELS
If your order arrives damaged, email us within 14 days of delivery with your order number and a clear photo of the damage. We will send a replacement or issue a full refund. If tracking shows your parcel as delivered but you have not received it, contact us and we will open an enquiry with the carrier.
Returns and refunds are otherwise governed by our Refund Policy.
CONTACT
Questions about shipping can be sent to zairelastudio@gmail.com. We aim to reply within 24 hours, Monday through Friday.
Zairela Studio, Witmoesdijk 6, 7461 PM Rijssen, The Netherlands. KvK 42034428. VAT NL005445806B76.