FAQ

Got a question? We've answered the most common ones below.

Do you offer free shipping?

Yes — shipping is free on every order delivered within the United States, with no minimum spend. For international destinations, shipping is calculated at checkout.

How long does it take to receive my order?

Most orders are produced within 2–5 business days, then shipped. Delivery is typically 3–7 business days within the US, and 10–21 business days elsewhere. See our Shipping & Delivery page for full details.

Where do you ship from?

Our production partners are based in the United States. US orders ship domestically with no customs involved.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are shown at checkout. Import duties or customs fees may apply and are the responsibility of the recipient.

Can I preview my personalized journal before ordering?

Yes. Enter the name or initials you'd like on the cover and you'll see them appear on the design right away, before you add the journal to your cart.

What if I make a spelling mistake in my personalization?

Please check all text carefully before placing your order. We produce exactly what you submit. If you spot a mistake, email us immediately — we can often catch it before production starts.

Can I return a journal?

Personalized journals are made specifically for you, so we can't accept returns on those unless they arrive damaged or defective. Journals without personalization can be returned within 14 days of delivery, unused and in their original condition, with return shipping paid by you. See our Refund Policy for full details.

Can I add a photo to my journal?

On selected designs, yes — our Mother & Daughter journal can be personalized with your own photo. The product page will show you if a photo option is available. Upload a high-resolution JPG or PNG; the clearer the photo, the better the result. Avoid blurry, dark or heavily filtered images.

What happens to my uploaded photos?

We use them only to make your order, and we share them only with the production partner who prints your journal. We never use your photos for marketing and we don't sell them. Uploaded content is deleted within 90 days of delivery.

Can I send the journal directly to the recipient?

Absolutely. Just enter the recipient's address at checkout.

My order arrived damaged. What do I do?

We're sorry to hear that. Email us at zairelastudio@gmail.com within 14 days with your order number and a photo of the damage. We'll replace or refund it straight away.

I haven't received a tracking email. What should I do?

Tracking emails are sent once your order is dispatched. Check your spam folder first. If you still can't find it, contact us with your order number and we'll look into it.